Employee engagement is more vital to an organization’s success than ever before. We at Damarque understand that employee engagement is very important in relation to the commercial and business success, that it starts with the employee, that it starts within the organization and that needs to be in place before it can serve the customer in a superior way. Dale Carnegie Training teamed with MSW Research to study what really drives employee engagement. The research revealed that although there are many functional and emotional factors that impact employee engagement, there are three key drivers.
The three key drivers are:
• Relationship with the immediate supervisor
• Senior Leadership’s ability to lead the company and communicate its goals
• Organizational Pride - vision of organization and corporate social responsibility
Another quantified finding is that “only 29% of employees are fully engaged while 26% are disengaged.”
Download the free white paper "What Drives Employee Engagement and Why It Matters" here.
Forbes elaborates on the relationship with the immediate supervisor:
This focus on the central importance of the direct management relationship – that often can make or break an employee’s feelings about work and therefore performance – is consistent with what management experts have long contended. The study stated, “The attitude and actions of the immediate supervisor can enhance employee engagement or can create an atmosphere where an employee becomes disengaged. In addition, employees said that believing in the ability of senior leadership to take their input, lead the company in the right direction and openly communicate the state of the organization is key in driving engagement.”
This emphasis on positive managerial relationships, trust and honest communication is nothing unexpected, but does add hard data reinforcing sound practices for all leaders to bear in mind if they hope to motivate their work force.
Organizational pride will translate in superior customer experiences, and recent Gallup research showed when both stakeholders –employees and customers- are engagement, a business performance boost of 240 percent is achieved.
What do you think of this study?